Holiday Rides, Hidden Risks: What to Do If Your E-Hailing Trip Turns Dangerous
With the festive season fast approaching, thousands of South Africans will rely on e-hailing services like Uber and Bolt to get home safely after office parties, family gatherings, and summer nights out. But with increased usage comes increased danger — and the data is alarming.
Recent reports reveal a 20% rise in crimes linked to e-hailing operators compared to last year. In Gauteng alone, 13 drivers were killed in two weeks in August 2025, signalling a sharp spike in fatal attacks. Women drivers face even greater risks: 43% report experiencing sexual harassment, while 72% of all drivers say they’ve been threatened by traditional taxi operators.
“E-hailing has become part of our social fabric, especially during the holidays. But the very convenience that makes it so popular also creates a sense of false security. When something goes wrong, passengers are often unsure of their rights or how to protect themselves legally.”
says Kirstie Haslam, Partner at DSC Attorneys
Accidents Happen — Here’s What to Do Immediately
If your e-hailing vehicle is involved in a collision, Haslam stresses that your safety is the first priority — but your next steps could determine the success of any personal injury claim.
“Check yourself and others for injuries, call emergency services, and make sure the incident is logged through the e-hailing app,”.
she advises
Your next moves should include:
- Take clear photos of the accident scene
- Record vehicle registration details
- Screenshot the driver’s profile as it appears on the app
- Photograph any visible injuries
- If taken to hospital, insist on a medical report
Even as a passenger, you may be eligible to claim from the Road Accident Fund (RAF) or the driver’s insurance if the crash results from negligence, speeding, or an unroadworthy vehicle.
“If the driver, another motorist, or a pedestrian caused the crash, you can pursue a claim through the RAF — preferably via a personal injury attorney experienced in these types of claims,”.
says Haslam
She adds an important note: RAF recourse for pedestrian-related crashes only applies if there is joint negligence between driver and pedestrian. If the pedestrian is solely at fault, no claim can be made.
When Things Turn Violent
The festive period also brings a sharp rise in violent crimes involving e-hailing vehicles — robberies, assaults, hijackings, and harassment.
“If you’re robbed or assaulted, report the incident to both the police and the e-hailing platform immediately. Ask for a case number and save all communication with the platform — this can support a civil claim later.”
Haslam explains
If injured, victims should:
- Take photos of injuries
- Seek medical attention
- Consult a lawyer as soon as possible
Victims may have grounds for a compensation claim if negligence can be proven — for example, if a platform failed to suspend a driver despite previous complaints or ignored safety failures.
“We’ve seen cases where victims were left severely traumatised and out of pocket. Platforms have a duty of care. When that duty fails, the law can hold them accountable.”
she says
Five Festive Safety Tips for E-Hailing Users
- Share your trip
Send your live location and driver details to someone you trust. - Check the car and driver
Confirm the number plate, make, model, and driver photo before getting in. - Avoid isolated pickups
Choose well-lit areas with visible security or CCTV. - Keep personal info private
Be polite but avoid sharing addresses, routines, or personal details. - Trust your instincts
If something feels off, cancel before entering the vehicle — and report it.
A Growing Industry, Growing Accountability
E-hailing platforms highlight safety features like GPS tracking, real-time trip sharing, and emergency assistance buttons. But critics point out that response times and follow-ups are often inconsistent.
“Technology can help, but it’s not a shield. Increased festive travel, late-night rides, alcohol consumption, and driver fatigue all raise the risk. Vigilance is your best protection — and knowing your legal rights.”
Haslam warns
The timing is especially critical: last festive season, over 1 500 road deaths were recorded in South Africa, and more than 7 400 motorists were arrested at nearly 1 000 national roadblocks for drunk driving, speeding, and attempted bribery.
“Those numbers are a warning. Whether you’re behind the wheel or in the back seat, your safety depends on awareness — and awareness starts before you get into the car.”
Haslam concludes
