More South Africans Can Now Access 24/7 Emergency Support
Samsung South Africa has expanded its innovative safety feature, Samsung SOS+ powered by AURA, to an even broader lineup of Galaxy smartphones. This expansion strengthens the brand’s ongoing mission to enhance personal safety through smart, connected mobile technology.
Originally launched on select Galaxy A Series devices, Samsung SOS+ now brings its 12-month free emergency response service to Samsung’s latest flagship and foldable models, ensuring more users nationwide can access real-time private security and medical assistance—anytime, anywhere.
More Galaxy Devices Now Supported
Samsung SOS+ previously rolled out across the Galaxy A56 5G, A36 5G, A26 5G, A17 5G, and A17. It is now available on Samsung’s newest premium devices, including:
Galaxy Z Series
- Galaxy Z Fold7
- Galaxy Z Flip7
- Galaxy Z Flip7 FE
Galaxy S Series
- Galaxy S25 Ultra
- Galaxy S25+
- Galaxy S25
- Galaxy S25 Edge
- Galaxy S25 FE
Customers who purchase any eligible device between 1 November 2025 and 31 January 2026—whether prepaid or on contract—will receive 12 months of free access to private armed response and medical emergency support through Samsung SOS+.
Note: This service covers emergency response to hospital, not in-hospital private medical care.
A Smarter Lifeline During Emergencies
Whether facing medical complications, road accidents, or potential security threats, Samsung SOS+ transforms a Galaxy device into a powerful emergency lifeline. Once activated, the system:
- Instantly geolocates the user
- Dispatches the nearest private security or medical response vehicle
- Allows triggering support through the ICE list, the app, SMS, or a toll-free number
AURA’s extensive network ensures coverage across all major South African cities, towns, and many informal settlements—helping users get rapid assistance wherever they are.
Samsung Reinforces Its Commitment to User Safety
“At Samsung, we’re integrating safety into the everyday lives of our customers. We continue to push the boundaries of connected innovation—from AI-powered mobile experiences to thoughtful, safety-led features like Samsung SOS+. With SOS+, help is always just a few taps away, giving users greater confidence and peace of mind.”
says Zahir Cajee, Mobile eXperience Lead: Product & Commercial at Samsung Africa
How to Activate Samsung SOS+
Customers can activate the service by:
- Installing the Samsung Members app
- Selecting the SOS+ banner
- Registering on the linked AURA platform
- Downloading the separate Samsung SOS+ app
- Saving the toll-free number for quick emergency access
Samsung SOS+ eligible devices are available through Samsung authorised network operators, participating retailers, Samsung App Shop, Samsung stores, and online.
